The company is able to constantly update its inventory and the products compatibility, also obtain general information about any product with a direct link between customer service and the warehouse, from where all packages are being sent. This possibility maximizes the efficiency of the team that manages
the complaints of the customers and of the management department, because it enables any verification in real time. The escalating of unknown situations is not unusual; in fact in such situations there can be established a direct connection between support departments and suppliers. This connection
facilitates the processing of customer requirements in the shortest time possible and can give a quick response. The very short response time and professionalism in solving problems contributes to the company’s commitment to provide high quality services and the reputation of being one of the biggest eBay and Amazon partners.